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Dubai Metro makes riders happy with new initiatives

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DUBAI: RTA’s Rail Agency announced the completion of a six months’ series of enhancement initiatives aimed to increase the customer’s happiness, as part of ongoing efforts to offer world-class services for Dubai Metro commuters.

Director of Rail Operations at RTA’s Rail Agency, Mohammed Al Mudharreb, explained that RTA is closely monitoring the daily operations on the Dubai Metro to make sure that the Rail Agency lives up to RTA’s vision of delivering ‘Safe and Smooth Transport for All.’ Based on this Vision, RTA’s Rail Agency had used a comprehensive process of verifying fare system data against operational performance. The Agency then used the outcomes to verify this performance and compare it with input from customers and stakeholders’ requests to identify the best way forward to increase our Customers’ Happiness.

“After completion of the equipment selection and installation process, many Red Line and Green Line Station facilities have been upgraded and a new smart payment service was introduced at all Dubai Metro Stations.”

In the initiative, 10 more ticket vending machines had been added to unpaid areas and 6 more points of sale machines are now available at ticket windows in key Dubai Metro Stations like World Trade Center, Ibn Battuta, Oud Metha and Burj Khalifa/Dubai Mall, said Al Mudharreb.

The latest new gate-line has recently been opened in Deira City Center Station. RTA and Station staff on site witnessed the first customer raising his arms and cheering in joy when he made his first time passage, explaining, “This will save me so much time every day.”  The popularity of the new gates registered 22,719 entries/exits in the first weekend followed by more than 10,000 passengers using the new gates on a daily basis since the inauguration date.

“Dubai Metro, in cooperation with service provider Network International, had commissioned the first phase of smart card payment terminals, enabling customers to use smart payment services such as Samsung Pay and Apple Pay or payment by Nol card at the ticket windows. Customers can now use the secure smartphone payment gateways and Nol E-purse payment service at all Dubai Metro ticket windows and all staff are trained to assist the customers on this new service. Further Station and equipment enhancements are scheduled as part of the ongoing preparations for Expo 2020 and we advise our customers to keep a keen eye on new announcements later this year,” concluded Al Mudharreb. News Desk

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