Cathay Pacific continues to demonstrate the viability of digital health passes by successfully conducting two live flight trials involving volunteer customers travelling between Hong Kong and Singapore using The Commons Project’s CommonPass app earlier this month. The adoption of digital health passes involving both COVID-19 testing and vaccination records will enable customers to fly with convenience and confidence, laying the …

Dubai’s Roads and Transport Authority (RTA) announced a revised schedule of three lines of Dubai Ferry as of Sunday 25 July 2021, to improve the level of service offered to the community. The step corresponds to the demand for this service and enhances the operational efficiency of the lines in question as well. The revised timetables of the Dubai Ferry …

By Rafiq Vayani LUMUT: The Ministry of Tourism, Arts and Culture has started its second phase of the Tourism Recovery Plan in Pangkor Island, Perak, with a mass vaccination programme to prepare the island as the next Covid-19 Free Destination. https://youtu.be/ilKsiQHxTUY?t=4 Pangkor Island has been selected to pilot Phase 2 of MOTAC’s COVID-19 Free Destination Programme. It is expected to reach …

Latvian airline airBaltic announces that it has recently improved company’s service for delayed or damaged baggage, introducing an online self-service platform for communication between the passenger and the airline. Martin Gauss, Chief Executive Officer of airBaltic: “Even though we take an extra care of the passenger baggage and in more than 98% of cases it reaches its destination safely and on time, sometimes …

Careem, the Super App of greater Middle East and Pakistan has been honored with three prestigious accolades at the Pakistan Digital Awards. The accolades included; “Most Innovated App”, “Best Transport Service Online” and “Best Digital Customer Service Team. The award for ‘Most Innovated App’ was awarded to Careem for Super App, a one-stop solution for everyday needs. Similarly, this is …

Emirates is connecting global business and leisure travellers with it’s first-ever passenger service between Dubai and Miami. The airline celebrated the inaugural flight of its four times a week service when it touched down in Miami at 1100hrs local time yesterday. Emirates flight EK213 was welcomed by Miami International Airport with a water cannon salute, and drew in an audience of …

The Civil Aviation Authority of Thailand (CAAT) recently issued a public announcement related to guidelines for airline operators on domestic flight operations as the COVID-19 situation has worsened.  The guideline instructed airline operators to cease all domestic operations to and from the maximum and strictly controlled provinces (dark red zone) which will take effect from 21 July 2021 until further …

Latvian airline airBaltic announces that as of July 2021 it has introduced a new co-browsing functionality for its Call Center operations. The new system enables a Call Center agent and the customer to browse and navigate the same website at the same time, helping to solve different queries. Martin Gauss, Chief Executive Officer of airBaltic: “Many of our passengers need assistance while booking …

News Desk ADDIS ABABA: Ethiopian Airlines Group, the Largest Aviation Group in Africa, is pleased to introduce an upgraded chat-bot for domestic and international flight uses. The Ethiopian chat-bot, dubbed “Lucy” is equipped with various self-service features that will enable passengers to easily process their travel needs. Passengers can simply use their mobile to book, pay, check-in, check flight status, …

News Desk DUBAI: Travellers who have procrastinated making plans for the summer or who are still pondering where to take their long-awaited holiday now have the opportunity to book travel to quarantine-free destinations with Emirates. Customers can book their summer holiday with fares to close to 40 destinations from today, 22 July 2021 until 31 July 2021, for travel until …