Web Desk
DUBAI: Union Coop has reiterated its unwavering commitment to applying the highest standards of food quality and safety across all stages of importing and handling food products sold in its branches, ensuring consumer safety and offering top-quality goods at competitive prices.
Mr. Mohamed Al Hashemi, CEO of Union Coop, emphasized that the cooperative follows rigorous procedures in selecting suppliers and products, supported by strict agreements that guarantee the delivery of items with sufficient shelf life. He noted that all imported food products are received at the central warehouse in accordance with the internationally recognized Hazard Analysis and Critical Control Points (HACCP) system.
Al Hashemi explained that the minimum shelf life required for imported consumer goods is six months. Products nearing the end of their shelf life are returned to suppliers, while some items are offered through special promotional campaigns well before their expiration date.
He further highlighted that Union Coop maintains a daily monitoring system across all its branches to verify the validity dates of fresh and packaged products. Employees undergo continuous training to carry out inspection and control processes according to predefined schedules, ensuring the safety and quality of all displayed items.
Regarding customer complaints, Al Hashemi stated that all feedback is handled promptly and efficiently by dedicated customer service teams, stressing that consumer satisfaction remains a top priority across the cooperative’s operations and strategic plans.
