Dubai’s Roads and Transport Authority (RTA) has embarked on a roadmap for the transformation of Smart Services to Digital Platforms 2020-2022. The plan, which encompasses 106 initiatives, is part of the strategic plan to leverage digitisation and promote customers’ happiness.
“The Digitisation Plan 2020-2022 aims to transform all services to digital platforms and improve the content of the existing digital services. The process involves holding virtual brainstorming sessions to screen the needs of RTA’s agencies & sectors taking into consideration public feedback. We aim to cascade these in a coordinated style that systematically meets the needs. The digitisation of RTA’s services has exceeded 95% and contributed to boosting the customers’ happiness index to as much as 96%, and reducing customers complaints to as low as 30%,” said Ahmed Mahboub, Executive Director of Smart Services, Corporate Technology Support Services Sector, RTA.
“The main digital projects delivered include notifications to parking users to renew their parking tickets via RTA’s smart apps, and scanning driving licenses and vehicle registration cards to save entering details at the time of registration, which will also eliminate potential mistakes. Initiatives also include sending notifications about vehicle test results by establishing a link with RTA’s website. Projects to be rolled out this February include Salik registration and activation for vehicles not fitted with UAE’s number plates and the auto-renewal of parking tickets via smart apps to avoid violations.
“The plan is set to bring about a quantum shift in the digitisation of RTA’s services. It matches to our Government’s smart city initiative besides realising RTA’s first strategic goal (Smart Dubai), third strategic goal (People Happiness), and the seventh strategic goal (Advance RTA),” added Mahboub. BIZ TODAY MONITOR