ABU DHABI, UAE: The UAE’s National Emergency Crisis and Disaster Management Authority, and the General Civil Aviation Authority (GCAA), have brought forward their directive to suspend all inbound, outbound, and transit passenger flights in the UAE to today. This decision has been made to limit the spread of the COVID-19 novel coronavirus and to protect citizens, residents, and international travellers.
As a result, Etihad Airways will suspend all departures from Abu Dhabi International Airport immediately for an initial 14 days, subject to further directives by the relevant authorities. All Etihad Airways aircraft currently outside the UAE today, Tuesday 24 March, will continue to operate to Abu Dhabi as planned, with the final arrival on 25 March, carrying passengers permitted to enter the UAE under current government imposed restrictions.
We deeply regret any inconvenience and disruption this will cause our customers during this challenging period. Our teams will continue to make every effort to assist its customers and to advise them of their options.
All guests affected by the temporary flight suspension are advised to visit etihad.com/travelalerts to understand their rebooking options.
Etihad Airways continues to follow UAE and international government and regulatory authority directives and is applying a contingency plan to assist affected customers. The airline will announce the resumption of services through its usual channels once restrictions are lifted.
For passengers impacted by flight cancellations, procedures are in place to assist customers with their requirements until normal services resume. Customers should visit the dedicated easy-to-use web page relating to these matters at www.etihad.com/travelalerts.
Etihad Airways is urging guests whose flights are impacted by COVID-19 travel restrictions to refrain from calling the airline’s customer service lines unless their flights are scheduled in the period immediately before the suspension at 23.59 (UAE local time), Tuesday, 24 March. Contact Centres are currently experiencing significant congestion and long waits. The immediate priority is to assist those guests with imminent travel.
The Etihad Airways Contact Centre in the UAE is reachable on (+971) 600 555 666. The list of other local contact centres is available at www.etihad.com/en-us/help/contact-us.
Alternatively, guests who issued tickets through travel agents should contact them directly for any changes or cancellations