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Dubai Municipality gets future ready with artificial intelligence

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DUBAI: As a major part of the UAE Centennial 2070 objectives, H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai recently announced the need for a UAE Strategy for Artificial Intelligence (AI), to improve government performance and create an innovative and highly-productive environment.

Dubai Municipality yesterday announced that it has selected Nexthink as one of its key partners to achieve this national strategy and assist their ongoing efforts to adopt AI. With several ambitious projects in the pipeline, Dubai Municipality has chosen Nexthink’s advanced IT analytics solution as one of the data sources to gather the voluminous data it generates and provide meaningful insights; enabling it to strengthen security compliance, make better business decisions,boost productivity and enhance service delivery.

“The strategic vision of His Highness to set a UAE Strategy for Artificial Intelligence is a move in the right direction to transform the country into a global leader in innovation,” said Ahmad Al Emadi, Chief Information Security Officer, Dubai Municipality. “Technology is a key component to support our rapid growth and delivery of new services. Nexthink is one of our key technology providers that give us the capability to view our IT infrastructure in real-time and understand human behaviour (employees) when interacting with our systems. The amount of data it generates is then translated into meaningful insights that help with achieving security compliance and make better decisions,” added Al Emadi.

Heba Al Shehi, Head of End-User, Dubai Municipality added, “Thanks to Nexthink we had the needed visibility to avoid errors and enabled our IT department to be more proactive than before and resolves any issues quickly. We have also reduced our costs significantly and moved towards a paperless IT operation.”

Ahmed Yehia Seleem, Regional Manager, Nexthink said, “Satisfied employees are more productive and can help enhance organisations efficiency – this can be achieved by improving the IT services provided to employees and assist Dubai Municipality achieve its objectives. With Nexthink, they now have complete visibility on what is actually going on with their IT infrastructure, how the services are being delivered, consumed and secured. This meaningful insight allows the IT team to understand and resolve issues, immediately or before they occur–boosting end-users productivity and satisfaction.” News Desk

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